Return & Refund Policy

At Sasha Pet Cat, we want you and your cat to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include all original packaging.
• Be free from damage caused by misuse or normal wear.
• Include proof of purchase (order confirmation or receipt).

To request a return, please contact us at sashapetcat@outlook.com with your order number and the reason for your return.

Once your request is approved, we'll provide instructions on how to return your item. Returns sent without prior authorization cannot be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at sashapetcat@outlook.com with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We'll review your claim and, if approved, send a replacement or issue a refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been used by pets.

Returns will not be accepted if:

• The product has been used.
• The product is damaged due to misuse or improper care.
• The return is requested after 30 days from delivery.

We also cannot accept returns for:

• Gift cards
• Clearance or final sale items (if applicable)

Exchanges

We do not offer direct exchanges.

If you'd like a different item, simply request a return (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at sashapetcat@outlook.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us anytime:

Email: sashapetcat@outlook.com

We appreciate your trust in Sasha Pet Cat and are committed to making every shopping experience a positive one.