Shipping policy

Thank you for shopping with Sasha Pet Cat. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 3–4 business days after your purchase is confirmed.

Business days are Monday through Friday and do not include weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Once your order has been processed and shipped, estimated delivery is 7–9 business days.

Shipping times are estimates only and begin after your order has been processed.

Business days do not include weekends or public holidays.

Total Estimated Delivery Time

Your order will typically arrive within 10–13 business days (3–4 business days for processing + 7–9 business days for shipping).

Please note that actual delivery times may vary depending on your location and shipping carrier.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to update after your package has been dispatched.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • Public holidays
  • High shipping volume
  • Incorrect or incomplete shipping information

Sasha Pet Cat is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided and the order has already been shipped, Sasha Pet Cat cannot guarantee replacement or reimbursement.

If you notice an error in your shipping address, please contact us as soon as possible at sashapetcat@outlook.com before your order is shipped.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors.
  • Contacting the shipping carrier directly.
  • Verifying the shipping address provided at checkout.

If you still need assistance, please contact us at sashapetcat@outlook.com, and we will do our best to help investigate the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sasha Pet Cat

Email: sashapetcat@outlook.com